[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$fhZcqgESGgocVJ8no3vliHQXJ3gxKZnhwcABdvwd_YNk":3,"$fQiT-vRZ-mcJl0mxrd1rCAXbuIHeO4-eGTK6nVDkBpro":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":24,"salaryMax":25,"currency":26,"schema":27},"01cba7cd053eaa0a968946a712ba22e823549d398ddc6b9f98502e557e6bccf0","clinical-research-manager-crm-lead-remote-at-msd-57db21109d","Clinical Research Manager (CRM) Lead - Remote","MSD","https://logo.clearbit.com/msd.com","Pharmaceutical Manufacturing","USA - New Jersey - Rahway","Usa - New Jersey - Rahway",true,[15],"Full-time","Marketing","\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>This role will be key to further develop the country capabilities in clinical research. Under the direction of the country or cluster CRD/TA-Head the person will be responsible for the end-to-end performance of clinical trials in 1 or several Therapeutic Areas (TA), from feasibility to close out in 1 or several countries. The role will be responsible for oversight of the employees working in the TA, with line management of CRMs and functional oversights of other roles in their studies. At the discretion of the CRD/TA Head, the role could also be responsible for direct project work and will ensure excellent study performance with strict adherence to local regulations, our Company's SOPs and ICH GCP.\u003C/p>\u003Cp>As line manager the role is critical to develop key talents in the organization to ensure a pool of successors in critical roles.\u003C/p>\u003Cp>The role will work at country level with other local stakeholder like GMA, GHH, PV and regulatory to ensure alignment and development of the country capabilities and collaborates and works closely with other stakeholders in the TA in GCTO & GCD.\u003C/p>\u003Cp>\u003Cb>Responsibilities include, but are not limited to:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Accountable for the successful execution, enrollment and quality of their clinical trial portfolio\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable to ensure performance metrics, timelines and key milestones are met in compliance with ICH/GCP and country regulations, our Company's policies and procedures, quality standards and adverse event reporting requirements internally and externally.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable to develop operational strategies and quality plans for the conduct of all programs and studies in the TA portfolio.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates with other TA directors, local and regional stakeholder in GCTO in order to develop and build territory of principal investigators and sites.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures oversight and line management of Clinical Research Manager (CRM) team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Oversee the performance management and career development of staff and effectively manage performance issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead a team independently with supervision from CRD/TAH to high performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable for CRM performance reviews, including addressing low performance situations, and taking appropriate actions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures key talent development and retention.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates internally with the cross-functional teams on local, regional and global level.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates externally with investigators, regulators and vendors\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports strategic initiatives across country, Global Clinical Development GCD and GCTO\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports local strategy development consistent with long-term corporate needs in conjunction with CRD.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Together with direct reports contributes significantly to effective conduct of clinical studies and to develop the pipeline, while maintaining regulatory requirements and compliance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Main Point of Contact (POC) for assigned protocols and link between Country Operations and Clinical Trial Team (CTT).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for project management of the assigned studies: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA-Manager and/or functional vendor and internal management as needed. Performs Quality control visits as required.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTCs, CRAs and COMs).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for creating and executing a local risk management plan for assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures compliance with CTMS, eTMF and other key systems in assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Escalates as needed different challenges and issues to TA-Head/CRD/CCQM and or CTT (as appropriate).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identifies and shares best practices across clinical trials, countries, clusters.    \u003C/p>\u003C/li>\u003Cli>\u003Cp>May act as a mentor.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for collaboration with functional outsourcing vendors, investigators, other external partners in assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Country POC for programmatically outsourced trials for assigned protocols.\u003C/p>\u003C/li>\u003Cli>\u003Cp>As a customer-facing role, this position will build business relationships and represent our Company's with investigators and medical centers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports local and regional strategy development consistent with long-term corporate needs in conjunction with CRD, TA-Head and Regional Operations.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Expertise in project and site management. The position requires demonstrated successful implementation of project management skills at program and site level.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong scientific and clinical research knowledge is required. Including extensive knowledge of regional and/or country clinical trial landscape.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep understanding of our Research & Development Division organizational structure and cross-functional roles and Strong Experience functioning as a key link between Country Operations and Clinical Trial Teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability, experience, and skills to proactively manage resource allocation, processes (and Oversee TA strategy alignment and consolidate relevant information, within specific indications, escalating to the TA-H / CRD accordingly.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in written and spoken English and local language. The incumbent must be Strategic thinking.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to work efficiently in a remote and virtual environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High emotional intelligence\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to focus on multiple deliverables and protocols/projects simultaneously.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exercise strategic thinking and executes effectively across projects.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fosters understanding of cultural diversity.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong leadership skills that enable and drive alignment with the goals, purpose and mission of our Research & Development Division, Global Clinical Development (GCD) and GCTO.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to identify problems, conflicts and opportunities early and lead, analyze and creatively prepare mitigation plans and drive conflict resolution is critical.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption. Examples of common problems include: 1) low patient recruitment, 2) inadequate staff to meet business needs, 3) performance or compliance issues, 4) working with regulatory issues and the broader organization, and 5) resolution of conflictive situations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Extent of Travel\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Up to 30% of working time\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualification & Experience:\u003C/b>\u003C/p>\u003Cp>\u003Cu>Required:\u003C/u>\u003C/p>\u003Cul>\u003Cli>\u003Cp>10+ years of experience in clinical research with demonstrated success and increasing responsibilities of which 5+ years consisted of leading projects and team\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor degree in Science (or comparable)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cu>Preferred:\u003C/u>\u003C/p>\u003Cul>\u003Cli>\u003Cp>CRA Experience preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advanced degree (e.g.,Master degree, MD, PhD)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>#eligibleforERP\u003C/p>\u003Cp>#clinicaltrialjobs\u003C/p>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Adaptability, Clinical Research, Clinical Research Management, Clinical Trial Documentation, Clinical Trial Management, Clinical Trial Planning, Clinical Trials Monitoring, Clinical Trials Operations, Cross-Cultural Awareness, Decision Making, Ethical Standards, Good Clinical Practice (GCP), Oncology Trials, People Leadership\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>US and Puerto Rico Residents Only:\u003C/b>\u003C/p>\u003Cp>Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\u003C/p>\u003Cp>As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>characteristics.  As\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\u003C/p>\u003Cp>EEOC Know Your Rights\u003C/p>\u003Cp>EEOC GINA Supplement​\u003C/p>\u003Cp>We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\u003C/p>\u003Cp>Learn more about your rights, including under California, Colorado and other US State Acts\u003C/p>\u003Cp>The salary range for this role is\u003C/p>$142,400.00 - $224,100.00\u003Cp>This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.\u003C/p>\u003Cp>The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\u003C/p>\u003Cp>We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\u003C/p>\u003Cp>You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.\u003C/p>\u003Cp>\u003Cb>San Francisco Residents Only:\u003C/b> We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\u003C/p>\u003Cp>\u003Cb>Los Angeles Residents Only:\u003C/b> We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>25%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Remote\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/22/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThis role will be key to further develop the country capabilities in clinical research. Under the direction of the country or cluster CRD/TA-Head the person will be responsible for the end-to-end performance of clinical trials in 1 or several Therapeutic Areas (TA), from feasibility to close out in 1 or several countries. The role will be responsible for oversight of the employees working in the TA, with line management of CRMs and functional oversights of other roles in their studies. At the discretion of the CRD/TA Head, the role could also be responsible for direct project work and will ensure excellent study performance with strict adherence to local regulations, our Company's SOPs and ICH GCP.As line manager the role is critical to develop key talents in the organization to ensure a pool of successors in critical roles.The role will work at country level with other local stakeholder like GMA, GHH, PV and regulatory to ensure alignment and development of the country capabilities and collaborates and works closely with other stakeholders in the TA in GCTO & GCD.Responsibilities include, but are not limited to:Accountable for the successful execution, enrollment and quality of their clinical trial portfolioAccountable to ensure performance metrics, timelines and key milestones are met in compliance with ICH/GCP and country regulations, our Company's policies and procedures, quality standards and adverse event reporting requirements internally and externally.Accountable to develop operational strategies and quality plans for the conduct of all programs and studies in the TA portfolio.Collaborates with other TA directors, local and regional stakeholder in GCTO in order to develop and build territory of principal investigators and sites.Ensures oversight and line management of Clinical Research Manager (CRM) team.Oversee the performance management and career development of staff and effectively manage performance issues.Lead a team independently with supervision from CRD/TAH to high performance.Accountable for CRM performance reviews, including addressing low performance situations, and taking appropriate actions.Ensures key talent development and retention.Collaborates internally with the cross-functional teams on local, regional and global level.Collaborates externally with investigators, regulators and vendorsSupports strategic initiatives across country, Global Clinical Development GCD and GCTOSupports local strategy development consistent with long-term corporate needs in conjunction with CRD.Together with direct reports contributes significantly to effective conduct of clinical studies and to develop the pipeline, while maintaining regulatory requirements and complianceMain Point of Contact (POC) for assigned protocols and link between Country Operations and Clinical Trial Team (CTT).Responsible for project management of the assigned studies: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA-Manager and/or functional vendor and internal management as needed. Performs Quality control visits as required.Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTCs, CRAs and COMs).Responsible for creating and executing a local risk management plan for assigned studies.Ensures compliance with CTMS, eTMF and other key systems in assigned studies.Escalates as needed different challenges and issues to TA-Head/CRD/CCQM and or CTT (as appropriate).Identifies and shares best practices across clinical trials, countries, clusters.    May act as a mentor.Responsible for collaboration with functional outsourcing vendors, investigators, other external partners in assigned studies.Country POC for programmatically outsourced trials for assigned protocols.As a customer-facing role, this position will build business relationships and represent our Company's with investigators and medical centers.Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).Supports local and regional strategy development consistent with long-term corporate needs in conjunction with CRD, TA-Head and Regional Operations.Skills:Expertise in project and site management. The position requires demonstrated successful implementation of project management skills at program and site level.Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitmentsStrong scientific and clinical research knowledge is required. Including extensive knowledge of regional and/or country clinical trial landscape.Deep understanding of our Research & Development Division organizational structure and cross-functional roles and Strong Experience functioning as a key link between Country Operations and Clinical Trial Teams.Ability, experience, and skills to proactively manage resource allocation, processes (and Oversee TA strategy alignment and consolidate relevant information, within specific indications, escalating to the TA-H / CRD accordingly.Proficiency in written and spoken English and local language. The incumbent must be Strategic thinking.Ability to work efficiently in a remote and virtual environment.The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.High emotional intelligenceAbility to focus on multiple deliverables and protocols/projects simultaneously.Exercise strategic thinking and executes effectively across projects.Fosters understanding of cultural diversity.Strong leadership skills that enable and drive alignment with the goals, purpose and mission of our Research & Development Division, Global Clinical Development (GCD) and GCTO.Ability to identify problems, conflicts and opportunities early and lead, analyze and creatively prepare mitigation plans and drive conflict resolution is critical.Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption. Examples of common problems include: 1) low patient recruitment, 2) inadequate staff to meet business needs, 3) performance or compliance issues, 4) working with regulatory issues and the broader organization, and 5) resolution of conflictive situations.Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.Extent of TravelUp to 30% of working timeQualification & Experience:Required:10+ years of experience in clinical research with demonstrated success and increasing responsibilities of which 5+ years consisted of leading projects and teamBachelor degree in Science (or comparable)Preferred:CRA Experience preferredAdvanced degree (e.g.,Master degree, MD, PhD)#eligibleforERP#clinicaltrialjobsRequired Skills: Adaptability, Clinical Research, Clinical Research Management, Clinical Trial Documentation, Clinical Trial Management, Clinical Trial Planning, Clinical Trials Monitoring, Clinical Trials Operations, Cross-Cultural Awareness, Decision Making, Ethical Standards, Good Clinical Practice (GCP), Oncology Trials, People LeadershipPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$142,400.00 - $224,100.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:RemoteShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:06/22/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",0,1781861311000,"2026-06-19 11:29:39","2026-06-19T09:29:39.000Z",false,142400,224100,"USD",{"jsonldValid":13,"jsonld":28},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Clinical Research Manager (CRM) Lead - Remote\",\"description\":\"\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>This role will be key to further develop the country capabilities in clinical research. Under the direction of the country or cluster CRD/TA-Head the person will be responsible for the end-to-end performance of clinical trials in 1 or several Therapeutic Areas (TA), from feasibility to close out in 1 or several countries. The role will be responsible for oversight of the employees working in the TA, with line management of CRMs and functional oversights of other roles in their studies. At the discretion of the CRD/TA Head, the role could also be responsible for direct project work and will ensure excellent study performance with strict adherence to local regulations, our Company's SOPs and ICH GCP.\u003C/p>\u003Cp>As line manager the role is critical to develop key talents in the organization to ensure a pool of successors in critical roles.\u003C/p>\u003Cp>The role will work at country level with other local stakeholder like GMA, GHH, PV and regulatory to ensure alignment and development of the country capabilities and collaborates and works closely with other stakeholders in the TA in GCTO & GCD.\u003C/p>\u003Cp>\u003Cb>Responsibilities include, but are not limited to:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Accountable for the successful execution, enrollment and quality of their clinical trial portfolio\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable to ensure performance metrics, timelines and key milestones are met in compliance with ICH/GCP and country regulations, our Company's policies and procedures, quality standards and adverse event reporting requirements internally and externally.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable to develop operational strategies and quality plans for the conduct of all programs and studies in the TA portfolio.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates with other TA directors, local and regional stakeholder in GCTO in order to develop and build territory of principal investigators and sites.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures oversight and line management of Clinical Research Manager (CRM) team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Oversee the performance management and career development of staff and effectively manage performance issues.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead a team independently with supervision from CRD/TAH to high performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accountable for CRM performance reviews, including addressing low performance situations, and taking appropriate actions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures key talent development and retention.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates internally with the cross-functional teams on local, regional and global level.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborates externally with investigators, regulators and vendors\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports strategic initiatives across country, Global Clinical Development GCD and GCTO\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports local strategy development consistent with long-term corporate needs in conjunction with CRD.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Together with direct reports contributes significantly to effective conduct of clinical studies and to develop the pipeline, while maintaining regulatory requirements and compliance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Main Point of Contact (POC) for assigned protocols and link between Country Operations and Clinical Trial Team (CTT).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for project management of the assigned studies: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA-Manager and/or functional vendor and internal management as needed. Performs Quality control visits as required.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTCs, CRAs and COMs).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for creating and executing a local risk management plan for assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensures compliance with CTMS, eTMF and other key systems in assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Escalates as needed different challenges and issues to TA-Head/CRD/CCQM and or CTT (as appropriate).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Identifies and shares best practices across clinical trials, countries, clusters.    \u003C/p>\u003C/li>\u003Cli>\u003Cp>May act as a mentor.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Responsible for collaboration with functional outsourcing vendors, investigators, other external partners in assigned studies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Country POC for programmatically outsourced trials for assigned protocols.\u003C/p>\u003C/li>\u003Cli>\u003Cp>As a customer-facing role, this position will build business relationships and represent our Company's with investigators and medical centers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Supports local and regional strategy development consistent with long-term corporate needs in conjunction with CRD, TA-Head and Regional Operations.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Expertise in project and site management. The position requires demonstrated successful implementation of project management skills at program and site level.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong scientific and clinical research knowledge is required. Including extensive knowledge of regional and/or country clinical trial landscape.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep understanding of our Research & Development Division organizational structure and cross-functional roles and Strong Experience functioning as a key link between Country Operations and Clinical Trial Teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability, experience, and skills to proactively manage resource allocation, processes (and Oversee TA strategy alignment and consolidate relevant information, within specific indications, escalating to the TA-H / CRD accordingly.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in written and spoken English and local language. The incumbent must be Strategic thinking.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to work efficiently in a remote and virtual environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High emotional intelligence\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to focus on multiple deliverables and protocols/projects simultaneously.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exercise strategic thinking and executes effectively across projects.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fosters understanding of cultural diversity.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong leadership skills that enable and drive alignment with the goals, purpose and mission of our Research & Development Division, Global Clinical Development (GCD) and GCTO.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to identify problems, conflicts and opportunities early and lead, analyze and creatively prepare mitigation plans and drive conflict resolution is critical.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption. Examples of common problems include: 1) low patient recruitment, 2) inadequate staff to meet business needs, 3) performance or compliance issues, 4) working with regulatory issues and the broader organization, and 5) resolution of conflictive situations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Extent of Travel\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Up to 30% of working time\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualification & Experience:\u003C/b>\u003C/p>\u003Cp>\u003Cu>Required:\u003C/u>\u003C/p>\u003Cul>\u003Cli>\u003Cp>10+ years of experience in clinical research with demonstrated success and increasing responsibilities of which 5+ years consisted of leading projects and team\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor degree in Science (or comparable)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cu>Preferred:\u003C/u>\u003C/p>\u003Cul>\u003Cli>\u003Cp>CRA Experience preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advanced degree (e.g.,Master degree, MD, PhD)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>#eligibleforERP\u003C/p>\u003Cp>#clinicaltrialjobs\u003C/p>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Adaptability, Clinical Research, Clinical Research Management, Clinical Trial Documentation, Clinical Trial Management, Clinical Trial Planning, Clinical Trials Monitoring, Clinical Trials Operations, Cross-Cultural Awareness, Decision Making, Ethical Standards, Good Clinical Practice (GCP), Oncology Trials, People Leadership\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>US and Puerto Rico Residents Only:\u003C/b>\u003C/p>\u003Cp>Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\u003C/p>\u003Cp>As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>characteristics.  As\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\u003C/p>\u003Cp>EEOC Know Your Rights\u003C/p>\u003Cp>EEOC GINA Supplement​\u003C/p>\u003Cp>We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\u003C/p>\u003Cp>Learn more about your rights, including under California, Colorado and other US State Acts\u003C/p>\u003Cp>The salary range for this role is\u003C/p>$142,400.00 - $224,100.00\u003Cp>This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.\u003C/p>\u003Cp>The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\u003C/p>\u003Cp>We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\u003C/p>\u003Cp>You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.\u003C/p>\u003Cp>\u003Cb>San Francisco Residents Only:\u003C/b> We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\u003C/p>\u003Cp>\u003Cb>Los Angeles Residents Only:\u003C/b> We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>25%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Remote\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/22/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>\",\"datePosted\":\"2026-06-19T09:29:39.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MSD\",\"sameAs\":\"https://www.msd.com/\",\"logo\":\"https://logo.clearbit.com/msd.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"MSD\",\"value\":\"01cba7cd053eaa0a968946a712ba22e823549d398ddc6b9f98502e557e6bccf0\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"Usa - New Jersey - Rahway\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Usa - New Jersey - Rahway\"}}}",{"jobs":30},[31,47,60,71,83,95],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyIndustry":10,"city":35,"country":36,"remote":23,"employmentType":37,"department":16,"content_html":38,"content_text":39,"years":19,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":23,"salaryMin":43,"salaryMax":44,"currency":26,"schema":45},"ce3010292fbd2a1ab17871ba807898eddfab6d5f6c1e6faa9b67f955f03811c5","product-analyst-veeva-crm-at-msd-216114d001","Product Analyst, Veeva CRM","USA - Pennsylvania - North Wales (Upper Gwynedd)","United States",[15],"\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Veeva CRM can best support those needs through standard capabilities, process improvements, and targeted enhancements.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Evaluate Veeva CRM solutions that meet business needs with minimal customization, recommending standard Veeva features whenever possible.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with technical teams and vendors to design and validate effective solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay current on new technologies, methodologies, industry practices, standards, and the Veeva CRM roadmap.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI tools to improve daily work processes and productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Education Minimum Requirement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Experience and Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>3+ years of experience in business analysis, systems analysis, or technical analysis roles.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience gathering and documenting business and functional requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience developing and coordinating user acceptance testing.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience facilitating meetings and workshops.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong analytical thinking and problem-solving skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Experience and Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Knowledge of CRM tools, preferably Veeva CRM.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Agile Application Development, Agile Methodology, Business Analysis, Business Case Development, Business Processes, Computer Science, Customer Relationship Management (CRM) Software, Global Team Collaboration, Product Management, Requirements Management, Stakeholder Relationship Management, System Designs, User Acceptance Testing (UAT), Veeva CRM\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>US and Puerto Rico Residents Only:\u003C/b>\u003C/p>\u003Cp>Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\u003C/p>\u003Cp>As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\u003C/p>\u003Cp>EEOC Know Your Rights\u003C/p>\u003Cp>EEOC GINA Supplement​\u003C/p>\u003Cp>We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\u003C/p>\u003Cp>Learn more about your rights, including under California, Colorado and other US State Acts\u003C/p>\u003Cp>The salary range for this role is\u003C/p>$117,000.00 - $184,200.00\u003Cp>This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.\u003C/p>\u003Cp>The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\u003C/p>\u003Cp>We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\u003C/p>\u003Cp>You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.\u003C/p>\u003Cp>\u003Cb>San Francisco Residents Only:\u003C/b> We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\u003C/p>\u003Cp>\u003Cb>Los Angeles Residents Only:\u003C/b> We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>08/7/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionWe are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Veeva CRM can best support those needs through standard capabilities, process improvements, and targeted enhancements.ResponsibilitiesWork with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.Evaluate Veeva CRM solutions that meet business needs with minimal customization, recommending standard Veeva features whenever possible.Collaborate with technical teams and vendors to design and validate effective solutions.Stay current on new technologies, methodologies, industry practices, standards, and the Veeva CRM roadmap.Apply AI tools to improve daily work processes and productivity.Education Minimum RequirementBachelor’s degree in Business, Information Systems, Computer Science, or a related field.Required Experience and Skills3+ years of experience in business analysis, systems analysis, or technical analysis roles.Experience gathering and documenting business and functional requirements.Experience developing and coordinating user acceptance testing.Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.Experience facilitating meetings and workshops.Strong analytical thinking and problem-solving skills.Preferred Experience and SkillsExperience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.Knowledge of CRM tools, preferably Veeva CRM.Required Skills: Agile Application Development, Agile Methodology, Business Analysis, Business Case Development, Business Processes, Computer Science, Customer Relationship Management (CRM) Software, Global Team Collaboration, Product Management, Requirements Management, Stakeholder Relationship Management, System Designs, User Acceptance Testing (UAT), Veeva CRMPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$117,000.00 - $184,200.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:10%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:08/7/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1785576350000,"2026-08-01 11:26:12","2026-08-01T09:26:12.000Z",117000,184200,{"jsonldValid":13,"jsonld":46},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Product Analyst, Veeva CRM\",\"description\":\"\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Veeva CRM can best support those needs through standard capabilities, process improvements, and targeted enhancements.\u003C/p>\u003Cp>\u003Cb>Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Evaluate Veeva CRM solutions that meet business needs with minimal customization, recommending standard Veeva features whenever possible.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with technical teams and vendors to design and validate effective solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay current on new technologies, methodologies, industry practices, standards, and the Veeva CRM roadmap.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply AI tools to improve daily work processes and productivity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Education Minimum Requirement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Experience and Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>3+ years of experience in business analysis, systems analysis, or technical analysis roles.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience gathering and documenting business and functional requirements.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience developing and coordinating user acceptance testing.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience facilitating meetings and workshops.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong analytical thinking and problem-solving skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Experience and Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Knowledge of CRM tools, preferably Veeva CRM.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Agile Application Development, Agile Methodology, Business Analysis, Business Case Development, Business Processes, Computer Science, Customer Relationship Management (CRM) Software, Global Team Collaboration, Product Management, Requirements Management, Stakeholder Relationship Management, System Designs, User Acceptance Testing (UAT), Veeva CRM\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>US and Puerto Rico Residents Only:\u003C/b>\u003C/p>\u003Cp>Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.\u003C/p>\u003Cp>As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:\u003C/p>\u003Cp>EEOC Know Your Rights\u003C/p>\u003Cp>EEOC GINA Supplement​\u003C/p>\u003Cp>We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.\u003C/p>\u003Cp>Learn more about your rights, including under California, Colorado and other US State Acts\u003C/p>\u003Cp>The salary range for this role is\u003C/p>$117,000.00 - $184,200.00\u003Cp>This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.\u003C/p>\u003Cp>The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.\u003C/p>\u003Cp>We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.\u003C/p>\u003Cp>You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.\u003C/p>\u003Cp>\u003Cb>San Francisco Residents Only:\u003C/b> We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance\u003C/p>\u003Cp>\u003Cb>Los Angeles Residents Only:\u003C/b> We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>08/7/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>\",\"datePosted\":\"2026-08-01T09:26:12.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MSD\",\"sameAs\":\"https://www.msd.com/\",\"logo\":\"https://logo.clearbit.com/msd.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"MSD\",\"value\":\"ce3010292fbd2a1ab17871ba807898eddfab6d5f6c1e6faa9b67f955f03811c5\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"USA - Pennsylvania - North Wales (Upper Gwynedd)\",\"addressCountry\":\"US\"}}}",{"id":48,"slug":49,"title":50,"companyname":8,"companylogo":9,"companyIndustry":10,"city":51,"country":52,"remote":23,"employmentType":53,"department":16,"content_html":54,"content_text":55,"years":19,"createdAt":56,"updatedAtISO":57,"postedAtISO":58,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"schema":59},"851c6b6fc304d7a2791ba0197952f8e9ae7d273ed35a5f8590696ffd6ef3472e","associate-director-field-and-crm-engagement-at-msd-6a9c208740","Associate Director - Field & CRM Engagement","2 Locations","",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Associate Director – Field & CRM Engagement, Customer Knowledge & Measurement\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Description :\u003C/b>\u003C/p>\u003Cp>This role sits within the Customer Knowledge & Measurement (CK&M) vertical of Digital Human Health (DHH). The Associate Director, Field & CRM Analytics owns the \"act on it and measure it\" CK&M: the activation, measurement and feedback layer that operationalises customer understanding into field execution and brand performance.\u003C/p>\u003Cp>The Associate Director will be responsible for leading the analytics that define how we engage customers and measure the outcome: HCP / HCC targeting (N=1 detailing prioritization), field alerts and next-best-action (NBA) - including strategy, methodologies, logic, data spine, and impact measurement. The team supports US Brand, Field Operations, DHH counterparts, IT.\u003C/p>\u003Cp>The role is a key node in evolving the India Hub from delivery support to strategic analytics partner across the customer-insight value chain.\u003C/p>\u003Cp>\u003Cb>Role Overview :\u003C/b>\u003C/p>\u003Cp>The Associate Director will lead a team of 15+ covering capability domains under Field & CRM Analytics. The candidate must be able to lead direct teams and orchestrate cross-functional insights pods spanning DHH, Data Strategy & Solutions, IT and the broader DHH organisation. The individual will demonstrate consistently strong leadership, the ability to work objectively in ambiguity, strong partnership skills, and a culture of continual learning.\u003C/p>\u003Cp>The preferred candidate will have an entrepreneurial spirit, a consultative and strategic mindset, deep field-effectiveness and customer-engagement-measurement experience in pharma / biotech, fluency in technology (AI, agentic, GenAI applied to NBA and measurement), and a demonstrated record of producing actionable insights from analytics. The individual should have a strong understanding of CRM, field activity and Rx data, omnichannel campaign-measurement frameworks, and the regulated workflows around field-alert legal approval. The role demands the ability to translate ambiguous business questions into advanced, scalable analytical solutions that drive measurable field and campaign outcomes.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Field Activity Analytics: Assess field force performance, call planning effectiveness, and territory alignment to optimize reach, frequency, and impact of interactions.\u003C/li>\u003Cli>Call Detailing Effectiveness: Evaluate detailing activities to identify what messaging and content drive engagement and influence prescribing behavior; recommend improvements.\u003C/li>\u003Cli>CRM Analytics & Optimization: Leverage CRM data to track engagement metrics, monitor channel performance, and improve personalization and next-best-action strategies.\u003C/li>\u003Cli>\u003Cb>Field Alerts & Recommendations Analytics:\u003C/b> Develop and refine data-driven alerting and next-best-action models by analyzing HCP behavior, field activity, and CRM engagement patterns; measure effectiveness through adoption, conversion, and downstream business impact.\u003C/li>\u003Cli>\u003Cb>Data Spine & Measurement Analytics:\u003C/b> Design and manage a unified analytics layer integrating HCP/HCC, field activity, and engagement data; define KPIs, attribution logic, and measurement frameworks to enable consistent, scalable insights and performance tracking.\u003C/li>\u003Cli>Prioritization and value tracking: Understand the full book of work underway and planned for each disease area or business unit. Work with BU leadership to prioritize against DHH capacity. For prioritised work, engage cross-functional teams to articulate the value and impact of each piece. Encourage the mindset to articulate the \"so what\" and \"now what\" and to track realized business value.\u003C/li>\u003Cli>Team leadership and cross-functional orchestration: Lead and mentor Senior Managers (and the specialists, interns reporting into them), providing guidance on best practices in data analytics, modelling, validation and data visualization. Manage team workload proactively and ensure optimal resource utilization. Lead cross-functional insights pods in addition to direct teams.\u003C/li>\u003Cli>Stakeholder collaboration: Drive proactive, transparent engagement with cross-functional partners to co-create solutions, align on organizational priorities, and set clear expectations. Provide internal and business stakeholders with forward-looking visibility into key programs to inform milestones, prioritization, risk mitigation, and aligned decision-making.\u003C/li>\u003Cli>Pharma data-ecosystem analytics: Analyse data across disparate data sources (claims, EMR, Rx, activity, promotional, consumer, content) to develop insights that inform commercial business strategies. Partner closely with the AD, Customer Behavior Analytics, on the model-output / activation handoff.\u003C/li>\u003Cli>Leverage advanced statistical methods and ML/AI modeling with strong validation practices; deliver regression and time-series models, and segmentation/clustering approaches (k-means, hierarchical) to generate actionable insights.\u003C/li>\u003Cli>Innovation and GenAI experimentation: Contribute to and lead innovation experiments - idea generation, idea incubation, experimentation - including responsible application of GenAI / agentic AI. Identify tangible, measurable criteria to make meaningful improvements to business processes.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Education Requirements:\u003C/b>\u003C/p>\u003Cp>Masters (or equivalent) in Data Science, Mathematics, Computer Science, Statistics, Decision Science, Marketing, Engineering, Management or an equivalent commercial discipline. Advanced degree (MBA, MS, PharmD, PhD) is preferred\u003C/p>\u003Cp>\u003Cb>Required Experience and Skills:\u003C/b>\u003C/p>\u003Cul>\u003Cli>8+ years with relevant experience in field-effectiveness analytics, customer-engagement measurement within the pharmaceutical, consulting or healthcare industry; including delivery of complex analytical projects for the US region.\u003C/li>\u003Cli>4+ years leading high-performing teams; proven ability to coach talent, build inclusive culture, and lead cross-functional pods in a matrixed setup.\u003C/li>\u003Cli>Strong consultative mindset with demonstrated ability to translate brand and commercial strategies into field-execution plans and measurement frameworks.\u003C/li>\u003Cli>Executive presence with ability to influence senior leaders, align US Commercial & DHH stakeholders, and communicate clear, data-driven narratives.\u003C/li>\u003Cli>Extensive experience working with real-world datasets (claims, Rx, CRM, promotional and sales data), leveraging SQL, Python, and AI-driven tools; familiarity with modern data platforms including Snowflake, Databricks, and AWS/GCP\u003C/li>\u003Cli>AI / GenAI experimentation: innovative thinking with affinity toward experimentation and appropriate risk-taking; curiosity about how agentic AI and automation can enhance NBA generation, decision science analytics\u003C/li>\u003Cli>Self-motivated, proactive mindset, and ability to work independently.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills:\u003C/b>\u003C/p>Business Analysis, Business Processes, Business Process Improvements, Clustering Algorithms, Customer Engagement, Data Analytics, Data Science, Demand Management, Digital Healthcare, Innovation, Pharmacodynamics, Pharmacology, Prioritization, Project Prioritization, Requirements Management, Sourcing and Procurement, Stakeholder Relationship Management, Strategic Planning, Team Leadership, Working Independently\u003Cp>\u003Cb>Preferred Skills:\u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>Domestic\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>NA\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>07/31/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionAssociate Director – Field & CRM Engagement, Customer Knowledge & MeasurementJob Description :This role sits within the Customer Knowledge & Measurement (CK&M) vertical of Digital Human Health (DHH). The Associate Director, Field & CRM Analytics owns the \"act on it and measure it\" CK&M: the activation, measurement and feedback layer that operationalises customer understanding into field execution and brand performance.The Associate Director will be responsible for leading the analytics that define how we engage customers and measure the outcome: HCP / HCC targeting (N=1 detailing prioritization), field alerts and next-best-action (NBA) - including strategy, methodologies, logic, data spine, and impact measurement. The team supports US Brand, Field Operations, DHH counterparts, IT.The role is a key node in evolving the India Hub from delivery support to strategic analytics partner across the customer-insight value chain.Role Overview :The Associate Director will lead a team of 15+ covering capability domains under Field & CRM Analytics. The candidate must be able to lead direct teams and orchestrate cross-functional insights pods spanning DHH, Data Strategy & Solutions, IT and the broader DHH organisation. The individual will demonstrate consistently strong leadership, the ability to work objectively in ambiguity, strong partnership skills, and a culture of continual learning.The preferred candidate will have an entrepreneurial spirit, a consultative and strategic mindset, deep field-effectiveness and customer-engagement-measurement experience in pharma / biotech, fluency in technology (AI, agentic, GenAI applied to NBA and measurement), and a demonstrated record of producing actionable insights from analytics. The individual should have a strong understanding of CRM, field activity and Rx data, omnichannel campaign-measurement frameworks, and the regulated workflows around field-alert legal approval. The role demands the ability to translate ambiguous business questions into advanced, scalable analytical solutions that drive measurable field and campaign outcomes.Key Responsibilities:Field Activity Analytics: Assess field force performance, call planning effectiveness, and territory alignment to optimize reach, frequency, and impact of interactions.Call Detailing Effectiveness: Evaluate detailing activities to identify what messaging and content drive engagement and influence prescribing behavior; recommend improvements.CRM Analytics & Optimization: Leverage CRM data to track engagement metrics, monitor channel performance, and improve personalization and next-best-action strategies.Field Alerts & Recommendations Analytics: Develop and refine data-driven alerting and next-best-action models by analyzing HCP behavior, field activity, and CRM engagement patterns; measure effectiveness through adoption, conversion, and downstream business impact.Data Spine & Measurement Analytics: Design and manage a unified analytics layer integrating HCP/HCC, field activity, and engagement data; define KPIs, attribution logic, and measurement frameworks to enable consistent, scalable insights and performance tracking.Prioritization and value tracking: Understand the full book of work underway and planned for each disease area or business unit. Work with BU leadership to prioritize against DHH capacity. For prioritised work, engage cross-functional teams to articulate the value and impact of each piece. Encourage the mindset to articulate the \"so what\" and \"now what\" and to track realized business value.Team leadership and cross-functional orchestration: Lead and mentor Senior Managers (and the specialists, interns reporting into them), providing guidance on best practices in data analytics, modelling, validation and data visualization. Manage team workload proactively and ensure optimal resource utilization. Lead cross-functional insights pods in addition to direct teams.Stakeholder collaboration: Drive proactive, transparent engagement with cross-functional partners to co-create solutions, align on organizational priorities, and set clear expectations. Provide internal and business stakeholders with forward-looking visibility into key programs to inform milestones, prioritization, risk mitigation, and aligned decision-making.Pharma data-ecosystem analytics: Analyse data across disparate data sources (claims, EMR, Rx, activity, promotional, consumer, content) to develop insights that inform commercial business strategies. Partner closely with the AD, Customer Behavior Analytics, on the model-output / activation handoff.Leverage advanced statistical methods and ML/AI modeling with strong validation practices; deliver regression and time-series models, and segmentation/clustering approaches (k-means, hierarchical) to generate actionable insights.Innovation and GenAI experimentation: Contribute to and lead innovation experiments - idea generation, idea incubation, experimentation - including responsible application of GenAI / agentic AI. Identify tangible, measurable criteria to make meaningful improvements to business processes.Education Requirements:Masters (or equivalent) in Data Science, Mathematics, Computer Science, Statistics, Decision Science, Marketing, Engineering, Management or an equivalent commercial discipline. Advanced degree (MBA, MS, PharmD, PhD) is preferredRequired Experience and Skills:8+ years with relevant experience in field-effectiveness analytics, customer-engagement measurement within the pharmaceutical, consulting or healthcare industry; including delivery of complex analytical projects for the US region.4+ years leading high-performing teams; proven ability to coach talent, build inclusive culture, and lead cross-functional pods in a matrixed setup.Strong consultative mindset with demonstrated ability to translate brand and commercial strategies into field-execution plans and measurement frameworks.Executive presence with ability to influence senior leaders, align US Commercial & DHH stakeholders, and communicate clear, data-driven narratives.Extensive experience working with real-world datasets (claims, Rx, CRM, promotional and sales data), leveraging SQL, Python, and AI-driven tools; familiarity with modern data platforms including Snowflake, Databricks, and AWS/GCPAI / GenAI experimentation: innovative thinking with affinity toward experimentation and appropriate risk-taking; curiosity about how agentic AI and automation can enhance NBA generation, decision science analyticsSelf-motivated, proactive mindset, and ability to work independently.Required Skills:Business Analysis, Business Processes, Business Process Improvements, Clustering Algorithms, Customer Engagement, Data Analytics, Data Science, Demand Management, Digital Healthcare, Innovation, Pharmacodynamics, Pharmacology, Prioritization, Project Prioritization, Requirements Management, Sourcing and Procurement, Stakeholder Relationship Management, Strategic Planning, Team Leadership, Working IndependentlyPreferred Skills:Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:DomesticVISA Sponsorship:NoTravel Requirements:10%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):NAJob Posting End Date:07/31/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1783481286000,"2026-07-08 05:28:51","2026-07-08T03:28:51.000Z",{"jsonldValid":23,"jsonld":52},{"id":61,"slug":62,"title":63,"companyname":8,"companylogo":9,"companyIndustry":10,"city":51,"country":52,"remote":23,"employmentType":64,"department":16,"content_html":65,"content_text":66,"years":19,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"schema":70},"0cc28982e866f483a1b1ce728839b59cf991c144423ba9a940546e41b06d737f","crm-and-sales-force-effectiveness-sfe-lead-norway-and-finlan-at-msd-0434d193c0","CRM & Sales Force Effectiveness (SFE) Lead – Norway & Finland",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>Are you passionate about turning data into action—and strategy into real impact in the field?\u003C/p>\u003Cbr>\u003Cp>We’re looking for a \u003Cb>CRM & Sales Force Effectiveness (SFE) Lead\u003C/b> to join our Norway/Finland Marketing organization and play a pivotal role in how we engage customers, drive performance, and deliver meaningful outcomes for patients.\u003C/p>\u003Cbr>\u003Cp>This is not a traditional CRM or reporting role.\u003Cbr>This is a strategic and executional position where you will shape how our teams work, where they focus, and how we continuously improve.\u003C/p>\u003Cbr>\u003Ch2>🌟 Why this role matters\u003C/h2>\u003Cp>In today’s complex healthcare environment, success depends on more than great products—it requires \u003Cb>focused, insight-driven, and high-quality engagement with stakeholders\u003C/b>.\u003C/p>\u003Cp>As our SFE Lead, you will sit at the intersection of \u003Cb>strategy, data, and execution\u003C/b>, helping us answer critical questions such as:\u003C/p>\u003Cul>\u003Cli>Are we focusing on the \u003Ci>right customers\u003C/i>?\u003C/li>\u003Cli>Are we engaging them in the \u003Ci>right way\u003C/i>?\u003C/li>\u003Cli>Are we truly delivering impact where it matters most?\u003C/li>\u003C/ul>\u003Cp>You will partner directly with Business Unit leaders across \u003Cb>Oncology & Vaccines \u003C/b>and shape a model that will scale into the broader Pharma organization.\u003C/p>\u003Cbr>\u003Ch2>🎯 What you will do\u003C/h2>\u003Cul>\u003Cli>\u003Cb>Lead the SFE agenda across Norway and Finland\u003C/b>—from strategy to execution\u003C/li>\u003Cli>Own and evolve \u003Cb>CRM (Veeva)\u003C/b> and ensure it becomes a true driver of business value\u003C/li>\u003Cli>Translate complex data into \u003Cb>clear insights and actionable recommendations\u003C/b>\u003C/li>\u003Cli>Challenge existing ways of working and \u003Cb>drive meaningful change in the field\u003C/b>\u003C/li>\u003Cli>Enable teams to operate with \u003Cb>focus, discipline, and customer-centricity\u003C/b>\u003C/li>\u003Cli>Act as a \u003Cb>trusted advisor to senior leadership\u003C/b> on commercial execution\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Example of responsibilities:\u003C/p>\u003Cul>\u003Cli>\u003Cb>Drive SFE execution:\u003C/b> Lead SFE cycles across markets, including segmentation, targeting, and multichannel planning (MCCP), ensuring clear priorities and strong field execution.\u003C/li>\u003Cli>\u003Cb>Own SFE & CRM strategy and governance:\u003C/b> Define and evolve the SFE and CRM framework, aligning local needs with regional/global standards.\u003C/li>\u003Cli>\u003Cb>Lead CRM (Veeva) capability:\u003C/b> Ensure CRM effectively supports commercial execution, with strong adoption, usability, and continuous improvement.\u003C/li>\u003Cli>\u003Cb>Set priorities and manage demand:\u003C/b> Prioritize and align CRM and SFE initiatives across markets, balancing business needs and global frameworks.\u003C/li>\u003Cli>\u003Cb>Enable cross-functional alignment:\u003C/b> Work closely with business units and functions to ensure aligned plans and execution.\u003C/li>\u003Cli>\u003Cb>Drive execution excellence:\u003C/b> Support the field with clear processes, training, and ongoing optimization of ways of working.\u003C/li>\u003Cli>\u003Cb>Ensure data quality and compliance:\u003C/b> Maintain high standards for CRM data accuracy, governance, and regulatory compliance.\u003C/li>\u003Cli>\u003Cb>Lead change and adoption:\u003C/b> Drive system releases, new ways of working, and ensure strong adoption through communication and training.\u003C/li>\u003Cli>\u003Cb>Turn data into action:\u003C/b> Enable performance tracking and translate insights into concrete actions to improve field impact.\u003C/li>\u003Cli>\u003Cb>Uphold compliance standards:\u003C/b> Operate in full adherence to laws, regulations, and company policies, ensuring integrity and accountability in all activities.\u003Cbr>\u003C/li>\u003C/ul>\u003Ch2>💡 Who you are\u003C/h2>\u003Cp>You are not just technical & analytical—you are \u003Cb>insightful and action-oriented\u003C/b>.\u003C/p>\u003Cul>\u003Cli>You thrive in roles where you can \u003Cb>influence, challenge, and improve performance\u003C/b>\u003C/li>\u003Cli>You’re comfortable working with data, but even more passionate about \u003Cb>what to do differently because of it\u003C/b>\u003C/li>\u003Cli>You take initiative and don’t wait to be told what needs fixing\u003C/li>\u003Cli>You bring \u003Cb>energy, curiosity, and a continuous improvement mindset\u003C/b>\u003C/li>\u003Cli>You enjoy working across functions and markets, and know how to bring people along\u003C/li>\u003C/ul>\u003Cp>You likely have experience in \u003Cb>commercial excellence, CRM, analytics, or consulting\u003C/b>, ideally within healthcare—but above all, you are a \u003Cb>driver of change with a strong business mindset\u003C/b>.\u003C/p>\u003Cbr>\u003Ch2>🌍 What we offer\u003C/h2>\u003Cul>\u003Cli>A \u003Cb>role\u003C/b> with direct impact on business performance\u003C/li>\u003Cli>The opportunity to shape and scale \u003Cb>best-in-class SFE capabilities\u003C/b> across Norway & Finland\u003C/li>\u003Cli>A collaborative, forward-looking environment where \u003Cb>your ideas will matter\u003C/b>\u003C/li>\u003Cli>The chance to work at the heart of how we bring innovation to patients in a company with a long history and broad pipeline ahead\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Business Compliance, Commercial Excellence, Customer Engagement, Data Quality, Data Quality Assessments, IT Demand Management, Marketing, Measurement Analysis, Oncology, Program Management, Regulatory Compliance, Sales Force Effectiveness, Stakeholder Engagement, Standards Compliance, Strategic Planning\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Not Applicable\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>Yes\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>07/27/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionAre you passionate about turning data into action—and strategy into real impact in the field?We’re looking for a CRM & Sales Force Effectiveness (SFE) Lead to join our Norway/Finland Marketing organization and play a pivotal role in how we engage customers, drive performance, and deliver meaningful outcomes for patients.This is not a traditional CRM or reporting role.This is a strategic and executional position where you will shape how our teams work, where they focus, and how we continuously improve.🌟 Why this role mattersIn today’s complex healthcare environment, success depends on more than great products—it requires focused, insight-driven, and high-quality engagement with stakeholders.As our SFE Lead, you will sit at the intersection of strategy, data, and execution, helping us answer critical questions such as:Are we focusing on the right customers?Are we engaging them in the right way?Are we truly delivering impact where it matters most?You will partner directly with Business Unit leaders across Oncology & Vaccines and shape a model that will scale into the broader Pharma organization.🎯 What you will doLead the SFE agenda across Norway and Finland—from strategy to executionOwn and evolve CRM (Veeva) and ensure it becomes a true driver of business valueTranslate complex data into clear insights and actionable recommendationsChallenge existing ways of working and drive meaningful change in the fieldEnable teams to operate with focus, discipline, and customer-centricityAct as a trusted advisor to senior leadership on commercial executionExample of responsibilities:Drive SFE execution: Lead SFE cycles across markets, including segmentation, targeting, and multichannel planning (MCCP), ensuring clear priorities and strong field execution.Own SFE & CRM strategy and governance: Define and evolve the SFE and CRM framework, aligning local needs with regional/global standards.Lead CRM (Veeva) capability: Ensure CRM effectively supports commercial execution, with strong adoption, usability, and continuous improvement.Set priorities and manage demand: Prioritize and align CRM and SFE initiatives across markets, balancing business needs and global frameworks.Enable cross-functional alignment: Work closely with business units and functions to ensure aligned plans and execution.Drive execution excellence: Support the field with clear processes, training, and ongoing optimization of ways of working.Ensure data quality and compliance: Maintain high standards for CRM data accuracy, governance, and regulatory compliance.Lead change and adoption: Drive system releases, new ways of working, and ensure strong adoption through communication and training.Turn data into action: Enable performance tracking and translate insights into concrete actions to improve field impact.Uphold compliance standards: Operate in full adherence to laws, regulations, and company policies, ensuring integrity and accountability in all activities.💡 Who you areYou are not just technical & analytical—you are insightful and action-oriented.You thrive in roles where you can influence, challenge, and improve performanceYou’re comfortable working with data, but even more passionate about what to do differently because of itYou take initiative and don’t wait to be told what needs fixingYou bring energy, curiosity, and a continuous improvement mindsetYou enjoy working across functions and markets, and know how to bring people alongYou likely have experience in commercial excellence, CRM, analytics, or consulting, ideally within healthcare—but above all, you are a driver of change with a strong business mindset.🌍 What we offerA role with direct impact on business performanceThe opportunity to shape and scale best-in-class SFE capabilities across Norway & FinlandA collaborative, forward-looking environment where your ideas will matterThe chance to work at the heart of how we bring innovation to patients in a company with a long history and broad pipeline aheadRequired Skills: Business Compliance, Commercial Excellence, Customer Engagement, Data Quality, Data Quality Assessments, IT Demand Management, Marketing, Measurement Analysis, Oncology, Program Management, Regulatory Compliance, Sales Force Effectiveness, Stakeholder Engagement, Standards Compliance, Strategic PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:10%Flexible Work Arrangements:Not ApplicableShift:Not IndicatedValid Driving License:YesHazardous Material(s):n/aJob Posting End Date:07/27/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1783049309000,"2026-07-03 05:29:06","2026-07-03T03:29:06.000Z",{"jsonldValid":23,"jsonld":52},{"id":72,"slug":73,"title":74,"companyname":8,"companylogo":9,"companyIndustry":10,"city":75,"country":52,"remote":23,"employmentType":76,"department":16,"content_html":77,"content_text":78,"years":19,"createdAt":79,"updatedAtISO":80,"postedAtISO":81,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"schema":82},"c8f2e358e4f1a5a57a0c671746f729a4d0ac8e1775cc7e92eb8d085f24bd9968","crm-and-sfe-specialist-at-msd-cc34b609c6","CRM & SFE Specialist","4 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Sales Force Effectiveness (SFE) & Commercial Enablement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own and govern \u003Cb>Sales Force Effectiveness (SFE)\u003C/b> capabilities across assigned markets, including segmentation, targeting, adoption ladder, \u003Cb>Multi‑Channel Cycle Planning (MCCP)\u003C/b>, call planning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Design and continuously improve MCCP and SFE approaches\u003C/b> to increase effectiveness, customer engagement and commercial impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure SFE processes are embedded in CRM.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Act as the \u003Cb>single point of accountability and local Subject Matter Expert (SME)\u003C/b> for CRM and SFE solutions across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own and administer \u003Cb>Veeva CRM (Salesforce platform)\u003C/b>, ensuring alignment with SFE workflows, account planning, and omnichannel execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform \u003Cb>hands‑on CRM configuration and updates.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with \u003Cb>Salesforce Marketing Cloud\u003C/b>, supporting business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Governance, Standards & Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Maintain and evolve the \u003Cb>CRM, SFE, and omnichannel governance framework\u003C/b>, standards, and operating model across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Represent market needs in \u003Cb>regional and global forums\u003C/b>, translating business requirements into enhancements, user stories, and roadmap priorities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Demand, Prioritization & Service Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own CRM, SFE, and MarTech change requests across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Raise, track, and manage IT Service Requests.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Act as the bridge between \u003Cb>business users and IT\u003C/b>, ensuring clear requirements, realistic timelines, and delivery.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Operations, Enablement & Adoption\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Support \u003Cb>training, onboarding, and continuous enablement.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Data Quality, Tagging & Compliance\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Ensure accurate and compliant \u003Cb>customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes\u003C/b>.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Releases, Testing & Change Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Coordinate \u003Cb>CRM and SFMC releases\u003C/b>, UAT, and change activities across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead and execute \u003Cb>testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud\u003C/b>, ensuring business readiness.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner with analytics and insights specialist to translate SFE and omnichannel insights into \u003Cb>tangible improvements.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Client Counseling, Customer Success, Data Governance, Data Quality, Data Quality Assessments, Emerging Technologies, IT Demand Management, Marketing, Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Sales Force Effectiveness, Solution Architecture, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall Model\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Not Applicable\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>07/13/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.Key Responsibilities:Sales Force Effectiveness (SFE) & Commercial EnablementOwn and govern Sales Force Effectiveness (SFE) capabilities across assigned markets, including segmentation, targeting, adoption ladder, Multi‑Channel Cycle Planning (MCCP), call planning.Design and continuously improve MCCP and SFE approaches to increase effectiveness, customer engagement and commercial impact.Ensure SFE processes are embedded in CRM.CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)Act as the single point of accountability and local Subject Matter Expert (SME) for CRM and SFE solutions across assigned markets.Own and administer Veeva CRM (Salesforce platform), ensuring alignment with SFE workflows, account planning, and omnichannel execution.Perform hands‑on CRM configuration and updates.Work with Salesforce Marketing Cloud, supporting business needs.Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.Governance, Standards & StrategyMaintain and evolve the CRM, SFE, and omnichannel governance framework, standards, and operating model across markets.Represent market needs in regional and global forums, translating business requirements into enhancements, user stories, and roadmap priorities.Demand, Prioritization & Service ManagementOwn CRM, SFE, and MarTech change requests across assigned markets.Raise, track, and manage IT Service Requests.Act as the bridge between business users and IT, ensuring clear requirements, realistic timelines, and delivery.Operations, Enablement & AdoptionSupport training, onboarding, and continuous enablement.Data Quality, Tagging & ComplianceEnsure accurate and compliant customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes.Releases, Testing & Change ManagementCoordinate CRM and SFMC releases, UAT, and change activities across markets.Lead and execute testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud, ensuring business readiness.Partner with analytics and insights specialist to translate SFE and omnichannel insights into tangible improvements.Qualifications:EducationDegree in Business, Marketing, IT, Data & Analytics, or a related fieldCRM, MarTech, digital, or data certifications preferredExperienceProven experience in CRM administration (for example, Salesforce or Veeva)Experience in CRM, commercial operations, MarTech, or related rolesExposure to data governance, system releases, and multi-country stakeholder engagementSkillsStrong CRM technical knowledge with an understanding of SFE and omnichannel workflowsHigh attention to data quality, compliance, and detailAbility to translate business needs into clear requirements and practical solutionsStrong stakeholder management and communication skillsHands on, structured, and solution-oriented working styleCoaching mindset with an analytical and continuous improvement focusRequired Skills: Client Counseling, Customer Success, Data Governance, Data Quality, Data Quality Assessments, Emerging Technologies, IT Demand Management, Marketing, Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Sales Force Effectiveness, Solution Architecture, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall ModelPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Not ApplicableShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:07/13/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1782833312000,"2026-06-30 17:28:59","2026-06-30T15:28:59.000Z",{"jsonldValid":23,"jsonld":52},{"id":84,"slug":85,"title":86,"companyname":8,"companylogo":9,"companyIndustry":10,"city":87,"country":52,"remote":23,"employmentType":88,"department":16,"content_html":89,"content_text":90,"years":19,"createdAt":91,"updatedAtISO":92,"postedAtISO":93,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"schema":94},"082c79d1e1d548607200067f578beec2cae7b84c166d4407c0ede7053f09a591","associate-manager-crm-gcto-at-msd-ef036c06ba","Associate Manager, CRM, GCTO","5 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>This role is primarily accountable for the end-to-end performance and project management for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. The CRM could be responsible for a particular study for several countries in a cluster.\u003C/p>\u003Cp>\u003Cb>\u003Cu>Responsibilities include, but are not limited to: \u003C/u>\u003C/b>\u003C/p>\u003Cp>• Main Point of Contact (POC) for assigned protocols and link between Country Operations and clinical trial team (CTT).\u003C/p>\u003Cp>• Responsible for project management of the assigned studies: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.\u003C/p>\u003Cp>• Accountable for performance for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally.\u003C/p>\u003Cp>  - Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA manager and/or functional vendor and internal management as needed.\u003C/p>\u003Cp>  - Performs Quality control visits as required.\u003C/p>\u003Cp>• Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTC, CRAs and COM).\u003C/p>\u003Cp>• Responsible for creating and executing a local risk management plan for assigned studies.\u003C/p>\u003Cp>• Ensures compliance with CTMS, eTMF and other key systems in assigned studies.\u003C/p>\u003Cp>• Escalates as needed different challenges and issues to TA Head/CRD/CCQM and or CTT (as appropriate).\u003C/p>\u003Cp>• Identifies and shares best practices across clinical trials, countries, clusters.\u003C/p>\u003Cp>• Responsible for collaboration with functional outsourcing vendors, investigators, other external partners in assigned studies.\u003C/p>\u003Cp>• Country POC for programmatically outsourced trials for assigned protocols.\u003C/p>\u003Cp>• As a customer-facing role, this position will build business relationships and represent the company with investigators.\u003C/p>\u003Cp>• Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).\u003C/p>\u003Cp>• Supports local and regional strategy development consistent with long‐term corporate needs in conjunction with CRD, TAH and Regional Operations.\u003C/p>\u003Cp>• Collaborates internally with HQ functions, regional and local operations, EU Clinical Development, Pharmacovigilance, Global Medical Affairs to align on key issues/decisions across the trials. Consult with the commercial team as needed.\u003C/p>\u003Cp>\u003Cb>\u003Cu>Qualifications, Skills & Experience\u003C/u>\u003C/b>\u003C/p>\u003Cp>\u003Cb>CORE Competency Expectations: \u003C/b>\u003C/p>\u003Cp>• Knowledge in Project Management and site management.\u003C/p>\u003Cp>• Strong organizational skills with demonstrated success required.\u003C/p>\u003Cp>• Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitments with the support, oversight and supervision of the TA Head or CRD.\u003C/p>\u003Cp>• Requires strong understanding of local regulatory environment.\u003C/p>\u003Cp>• Strong scientific and clinical research knowledge is required.\u003C/p>\u003Cp>• Strong understanding of clinical trial planning, management and metrics is essential as well as the ability to focus on multiple deliverables and protocols simultaneously.\u003C/p>\u003Cp>• Experience functioning as a key link between Country Operations and Clinical Trial Teams.\u003C/p>\u003Cp>• Communicates effectively and builds a collaboration spirit in a remote/virtual environment and across countries, cultures and functions.\u003C/p>\u003Cp>• Ability and skills to manage resource allocation, processes (and controls), productivity, quality and project delivery.\u003C/p>\u003Cp>• Proficiency in written and spoken English and local language. The incumbent must be competent and effective in written and verbal communication.\u003C/p>\u003Cp>• Strategic thinking.\u003C/p>\u003Cp>• Ability to work efficiently in a remote and virtual environment.\u003C/p>\u003Cp>• Understand cultural diversity.\u003C/p>\u003Cp>• The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.\u003C/p>\u003Cp>\u003Cb>\u003Cu>Behavioral Competency Expectations: \u003C/u>\u003C/b>\u003C/p>\u003Cp>• Strong leadership skills that enable and drive alignment with the goals, purpose and mission of the R&D department, Global Clinical Development (GCD) and the Clinical Operation Team.\u003C/p>\u003Cp>• Ability to identify problems, conflicts and opportunities early and lead, analyses and prepare mitigation plans and drive conflict resolution is critical.\u003C/p>\u003Cp>• Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption.\u003C/p>\u003Cp>Examples of common problems include:\u003C/p>\u003Cp>1) Low patient recruitment.\u003C/p>\u003Cp>2) Inadequate staff to meet business needs.\u003C/p>\u003Cp>3) Performance or compliance issues.\u003C/p>\u003Cp>4) Working with regulatory issues and the broader organization.\u003C/p>\u003Cp>5) Resolution of conflictive situations.\u003C/p>\u003Cp>• Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.\u003C/p>\u003Cp>\u003Cb>\u003Cu>Experience Requirements:\u003C/u>\u003C/b>\u003C/p>\u003Cp>\u003Cb>Required:\u003C/b>\u003C/p>\u003Cp>• 5-6 years of experience in clinical research.\u003C/p>\u003Cp>• CRA Experience preferred.\u003C/p>\u003Cp>\u003Cb>\u003Cu>Educational Requirements:\u003C/u>\u003C/b>\u003C/p>\u003Cp>\u003Cb>Required:\u003C/b>\u003C/p>\u003Cp>• Bachelor's Degree in Science (or comparable)\u003C/p>\u003Cp>\u003Cb>Preferred:\u003C/b>\u003C/p>\u003Cp>• Advanced degree (e.g., Master's Degree, MD, PhD).\u003C/p>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Adverse Event Report, Clinical Research Methods, Clinical Site Management, Clinical Study Management, Clinical Trial Planning, Good Clinical Practice (GCP), Interpersonal Relationships, Project Management\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>50%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Not Applicable\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>08/31/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThis role is primarily accountable for the end-to-end performance and project management for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. The CRM could be responsible for a particular study for several countries in a cluster.Responsibilities include, but are not limited to: • Main Point of Contact (POC) for assigned protocols and link between Country Operations and clinical trial team (CTT).• Responsible for project management of the assigned studies: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.• Accountable for performance for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally.  - Reviews Monitoring Visits Reports and escalates performance issues and training needs to CRA manager and/or functional vendor and internal management as needed.  - Performs Quality control visits as required.• Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTC, CRAs and COM).• Responsible for creating and executing a local risk management plan for assigned studies.• Ensures compliance with CTMS, eTMF and other key systems in assigned studies.• Escalates as needed different challenges and issues to TA Head/CRD/CCQM and or CTT (as appropriate).• Identifies and shares best practices across clinical trials, countries, clusters.• Responsible for collaboration with functional outsourcing vendors, investigators, other external partners in assigned studies.• Country POC for programmatically outsourced trials for assigned protocols.• As a customer-facing role, this position will build business relationships and represent the company with investigators.• Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).• Supports local and regional strategy development consistent with long‐term corporate needs in conjunction with CRD, TAH and Regional Operations.• Collaborates internally with HQ functions, regional and local operations, EU Clinical Development, Pharmacovigilance, Global Medical Affairs to align on key issues/decisions across the trials. Consult with the commercial team as needed.Qualifications, Skills & ExperienceCORE Competency Expectations: • Knowledge in Project Management and site management.• Strong organizational skills with demonstrated success required.• Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies and commitments with the support, oversight and supervision of the TA Head or CRD.• Requires strong understanding of local regulatory environment.• Strong scientific and clinical research knowledge is required.• Strong understanding of clinical trial planning, management and metrics is essential as well as the ability to focus on multiple deliverables and protocols simultaneously.• Experience functioning as a key link between Country Operations and Clinical Trial Teams.• Communicates effectively and builds a collaboration spirit in a remote/virtual environment and across countries, cultures and functions.• Ability and skills to manage resource allocation, processes (and controls), productivity, quality and project delivery.• Proficiency in written and spoken English and local language. The incumbent must be competent and effective in written and verbal communication.• Strategic thinking.• Ability to work efficiently in a remote and virtual environment.• Understand cultural diversity.• The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.Behavioral Competency Expectations: • Strong leadership skills that enable and drive alignment with the goals, purpose and mission of the R&D department, Global Clinical Development (GCD) and the Clinical Operation Team.• Ability to identify problems, conflicts and opportunities early and lead, analyses and prepare mitigation plans and drive conflict resolution is critical.• Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption.Examples of common problems include:1) Low patient recruitment.2) Inadequate staff to meet business needs.3) Performance or compliance issues.4) Working with regulatory issues and the broader organization.5) Resolution of conflictive situations.• Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.Experience Requirements:Required:• 5-6 years of experience in clinical research.• CRA Experience preferred.Educational Requirements:Required:• Bachelor's Degree in Science (or comparable)Preferred:• Advanced degree (e.g., Master's Degree, MD, PhD).Required Skills: Adverse Event Report, Clinical Research Methods, Clinical Site Management, Clinical Study Management, Clinical Trial Planning, Good Clinical Practice (GCP), Interpersonal Relationships, Project ManagementPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:50%Flexible Work Arrangements:Not ApplicableShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:08/31/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1782185196000,"2026-06-23 05:27:02","2026-06-23T03:27:02.000Z",{"jsonldValid":23,"jsonld":52},{"id":96,"slug":97,"title":98,"companyname":8,"companylogo":9,"companyIndustry":10,"city":99,"country":100,"remote":23,"employmentType":101,"department":16,"content_html":102,"content_text":103,"years":19,"createdAt":104,"updatedAtISO":105,"postedAtISO":106,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":26,"schema":107},"90d4f8f749d762dba35d9b128ffddda7b5dcf5720c544bfc7885c4ed07fd4e66","crm-sfe-manager-at-msd-bfe14359a4","CRM / SFE Manager","FIN - Uusimaa - Espoo (Keilaniementie)","Fin - Uusimaa - Espoo Keilaniementie",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>The Position\u003C/b>\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption for Finland and Norway. The role is accountable for system reliability, data quality, and user adoption, ensuring compliance, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigations\u003C/p>\u003Cp>You will leverage modern digital tools and AI-enabled technologies in day-to-day work to analyze information, generate insights, and support evidence-based decisions where applicable. Continuously experiment with, learn, and adapt to new technologies, applying practical improvements and sharing lessons to support business performance and responsible innovation\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>SFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.\u003C/li>\u003Cli>Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.\u003C/li>\u003Cli>Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders. The role will cover other technical solutions which support the business in the future\u003C/li>\u003Cli>Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.\u003C/li>\u003Cli>Collaboration: Align priorities and implementation plans with commercial and cross functional teams.\u003C/li>\u003Cli>Operations and enablement: Execute day-to-day operational tasks in the markets and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.\u003C/li>\u003Cli>Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.\u003C/li>\u003Cli>Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.\u003C/li>\u003Cli>SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigations\u003C/p>\u003Cp>\u003Cb>Qualifications\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>Degree in Business, Marketing, IT, Data & Analytics, or a related field\u003C/li>\u003Cli>CRM, MarTech, digital, or data certifications preferred\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Proven experience in CRM administration (for example, Salesforce or Veeva)\u003C/li>\u003Cli>Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare\u003C/li>\u003Cli>Exposure to data governance, system releases, and multi-country stakeholder engagement\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows\u003C/li>\u003Cli>High attention to data quality, compliance, and detail\u003C/li>\u003Cli>Ability to translate business needs into clear requirements and practical solutions\u003C/li>\u003Cli>Strong stakeholder management and communication skills\u003C/li>\u003Cli>Hands on, structured, and solution-oriented working style\u003C/li>\u003Cli>Coaching mindset with an analytical and continuous improvement focus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Client Counseling, Customer Relationship Management (CRM) Software, Emerging Technologies, Job Descriptions, Operational Acceptance Testing (OAT), Product Management, Requirements Management, Solution Architecture, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall Model\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>Yes\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/22/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe PositionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption for Finland and Norway. The role is accountable for system reliability, data quality, and user adoption, ensuring compliance, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigationsYou will leverage modern digital tools and AI-enabled technologies in day-to-day work to analyze information, generate insights, and support evidence-based decisions where applicable. Continuously experiment with, learn, and adapt to new technologies, applying practical improvements and sharing lessons to support business performance and responsible innovationKey ResponsibilitiesSFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders. The role will cover other technical solutions which support the business in the futureDemand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.Collaboration: Align priorities and implementation plans with commercial and cross functional teams.Operations and enablement: Execute day-to-day operational tasks in the markets and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field executionIn this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigationsQualificationsEducationDegree in Business, Marketing, IT, Data & Analytics, or a related fieldCRM, MarTech, digital, or data certifications preferredExperienceProven experience in CRM administration (for example, Salesforce or Veeva)Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcareExposure to data governance, system releases, and multi-country stakeholder engagementSkillsStrong CRM technical knowledge with an understanding of SFE and omnichannel workflowsHigh attention to data quality, compliance, and detailAbility to translate business needs into clear requirements and practical solutionsStrong stakeholder management and communication skillsHands on, structured, and solution-oriented working styleCoaching mindset with an analytical and continuous improvement focusRequired Skills: Client Counseling, Customer Relationship Management (CRM) Software, Emerging Technologies, Job Descriptions, Operational Acceptance Testing (OAT), Product Management, Requirements Management, Solution Architecture, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall ModelPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:10%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:YesHazardous Material(s):n/aJob Posting End Date:06/22/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1780414165000,"2026-06-02 17:30:19","2026-06-02T15:30:19.000Z",{"jsonldValid":13,"jsonld":108},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"CRM / SFE Manager\",\"description\":\"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>The Position\u003C/b>\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption for Finland and Norway. The role is accountable for system reliability, data quality, and user adoption, ensuring compliance, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigations\u003C/p>\u003Cp>You will leverage modern digital tools and AI-enabled technologies in day-to-day work to analyze information, generate insights, and support evidence-based decisions where applicable. Continuously experiment with, learn, and adapt to new technologies, applying practical improvements and sharing lessons to support business performance and responsible innovation\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cul>\u003Cli>SFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.\u003C/li>\u003Cli>Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.\u003C/li>\u003Cli>Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders. The role will cover other technical solutions which support the business in the future\u003C/li>\u003Cli>Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.\u003C/li>\u003Cli>Collaboration: Align priorities and implementation plans with commercial and cross functional teams.\u003C/li>\u003Cli>Operations and enablement: Execute day-to-day operational tasks in the markets and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.\u003C/li>\u003Cli>Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.\u003C/li>\u003Cli>Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.\u003C/li>\u003Cli>SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking guidance when requirements are unclear. Employees must speak up and report potential misconduct, compliance concerns, or suspected violations through appropriate channels without fear of retaliation, and fully cooperate with any related reviews or investigations\u003C/p>\u003Cp>\u003Cb>Qualifications\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>Degree in Business, Marketing, IT, Data & Analytics, or a related field\u003C/li>\u003Cli>CRM, MarTech, digital, or data certifications preferred\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>Proven experience in CRM administration (for example, Salesforce or Veeva)\u003C/li>\u003Cli>Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare\u003C/li>\u003Cli>Exposure to data governance, system releases, and multi-country stakeholder engagement\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows\u003C/li>\u003Cli>High attention to data quality, compliance, and detail\u003C/li>\u003Cli>Ability to translate business needs into clear requirements and practical solutions\u003C/li>\u003Cli>Strong stakeholder management and communication skills\u003C/li>\u003Cli>Hands on, structured, and solution-oriented working style\u003C/li>\u003Cli>Coaching mindset with an analytical and continuous improvement focus\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Client Counseling, Customer Relationship Management (CRM) Software, Emerging Technologies, Job Descriptions, Operational Acceptance Testing (OAT), Product Management, Requirements Management, Solution Architecture, Stakeholder Relationship Management, Technical Advice, User Experience (UX) Design, Waterfall Model\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>10%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>Yes\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/22/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>\",\"datePosted\":\"2026-06-02T15:30:19.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MSD\",\"sameAs\":\"https://www.msd.com/\",\"logo\":\"https://logo.clearbit.com/msd.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"MSD\",\"value\":\"90d4f8f749d762dba35d9b128ffddda7b5dcf5720c544bfc7885c4ed07fd4e66\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"FIN - Uusimaa - Espoo (Keilaniementie)\",\"addressCountry\":\"Fin - Uusimaa - Espoo Keilaniementie\"}}}",1785589249183]